The code isn't applying the right discount, what should I do?

If your discount code is not applying the correct amount or is giving a lower discount than expected, there could be a few reasons for this. Below are some common causes and what you can do to fix the issue.

• Many exclusive discounts only apply to full-price items.

• If you have sale or clearance items in your basket, the discount may not apply or may be lower than expected.

• Some brands also exclude certain products or collections from discounts—check the offers terms and conditions to confirm.

• There may be additional restrictions such as "cannot be combined with other promotions" or maximum discount amounts per transaction.

• Occasionally, different product categories receive varying discount rates.

• For example, clothing may get a 15% discount, but electronics might only get 10%.

• Review the retailer’s discount policy to see if this applies to your order.

If you’ve checked everything above and the discount still isn’t applying correctly, reach out for support:

- Take a screenshot of your cart showing the incorrect discount amount.
- Include your discount code and any details about your verification.
- Contact the retailer’s support team for any order-related issues.

If the issue appears to be with the code itself, reach out to Gocertify support at support@gocertify.me for further assistance.