Information on Gocertify
What is Gocertify?
At Gocertify, we specialise in helping brands deliver smart, meaningful offers to their customers. Our platform enables retailers to provide exclusive...
How Gocertify protects your information
At Gocertify, we take your privacy seriously. We only collect the minimum required data for verification and never sell or share your personal infor...
I'm a retailer, how can I work with Gocertify?
If your company would like to work with Gocertify our sales team would love to hear from you! Please follow the link below and fill out the contact ...
Why can't I find a discount?
If you’re unable to find a specific discount after verifying your eligibility, there could be a few reasons for this. Gocertify works with a wide rang...
Can I verify with other discount scheme cards?
Gocertify is committed to providing a secure, privacy-first verification system that ensures discounts are only given to eligible individuals in rea...
How to delete your account
Deleting your Gocertify account is a quick and easy process. Please follow the steps below: 1. Go to https://secure.gocertify.me/u/settings  (Log in...
Help with claiming offers
I verified but wasn't given a code?
If you’ve successfully verified but didn’t receive a discount code, don’t worry! Some brands use codeless offers , meaning your discount is automatic...
My discount didn't apply, how do I get a refund?
If your discount wasn’t applied at checkout and you’ve already completed your purchase, you may be able to request a refund or price adjustment from t...
Do Gocertify discounts work in-store?
Gocertify discounts are typically only valid for online purchases unless specifically stated otherwise in the terms of the offer. If you attempted t...
The code isn't applying the right discount, what should I do?
If your discount code is not applying the correct amount or is giving a lower discount than expected, there could be a few reasons for this. Below are...
Why has the discount percentage changed?
If you’ve noticed that the discount percentage for a retailer has changed, there are a few possible reasons for this. Retailers can update their disco...
Why can’t you verify my key worker group?
We understand and appreciate the important role you play as a key worker. However, Gocertify can only verify individuals for specific discount program...
How to apply discount codes
After completing the verification process, you’ll receive your discount code on the confirmation page. Copy the code to your clipboard to ensure there...
My discount code isn’t working, what should I do?
Some discount codes have an expiry date. Check the terms and conditions of your discount to ensure it’s still valid. Some discounts only apply to spec...
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